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FAQ's

Shipping Timeline

Many of our products are made to order and will ship as they are created. Please allow 1 week for shipping on most items. Pillows ship within 2 to 4 weeks.

Telephone Orders

While we strive to give you everything you need to order online, we understand that sometimes you just need a bit more info. Just call 888.313.0239.

Payment Options

Visa and Mastercard are gladly accepted.

Shipping Information

We offer a flat shipping rate of $4.95 per order with a $20.00 minimum product order. We review delivery options for each and every order to find the quickest, most cost-effective solution. In stock items usually ship within 1 week. Rush orders may be subject to additional fees.

Item Returns

Personalized items are not returnable. (Sorry, nothing personal.) We understand that for whatever reason, sometimes things don't work out. Most merchandise may be returned for any reason within 30 days of delivery. Please follow care instructions. Items damaged by improper care cannot be returned.

Slight variations reflect the individual character of hand painted items.

All Michelle Masters Designs are original and copyrighted.

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